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FirstIQ
Microsoft Work IQ is the intelligence layer that grounds Microsoft 365 Copilot and your agents in real-time, permission-aware context. It is only as good as the data it can see. FirstIQ is First Digital’s framework for feeding the rest of your estate into it, connecting third-party systems, line-of-business applications and Copilot Connectors so Work IQ reasons over the full picture of how your organisation works, not just what lives inside Microsoft 365.
Frameworks
FirstIQ
Framework
Work IQCopilotCopilot ConnectorsCopilot Studio
- What it is
- Work IQ extension framework
- Built on
- Microsoft Work IQ + Copilot Connectors
- Delivered with
- No-code Build
Why it matters
Work IQ gives Copilot and agents a semantic understanding of your work, but only across the signals it can reach. The knowledge that decides real outcomes usually lives elsewhere: the CRM, the ERP, the ticketing system, the data warehouse, the line-of-business apps a team has run for years. Left outside, that context is invisible to Copilot, and the answers it gives are confidently incomplete. FirstIQ closes that gap, on your terms and inside your permission model.
What FirstIQ connects
- Third-party SaaS and line-of-business systems: Salesforce, ServiceNow, SAP, Confluence and more
- Copilot Connectors, both synced (indexed into Microsoft Graph) and federated (real-time via MCP)
- On-premises and legacy data sources surfaced through governed pipelines
- Custom and internal APIs mapped to Work IQ so agents can reason and act on them
- Source permissions preserved end to end, users only ever see what they are entitled to
- Grounding that keeps Copilot and Copilot Studio agents current as the underlying systems change
How we deliver it
- 01
Map the estate
We work out which systems hold the context Copilot is missing, and which matter most to the outcomes you are chasing.
- 02
Connect the sources
Prebuilt Copilot Connectors where they exist, federated MCP connectors and custom pipelines where they do not, wired the no-code way wherever we can.
- 03
Ground Work IQ
The connected signals flow into Work IQ, permission-aware, so Copilot and your agents reason over the whole business with the right access for every user.
- 04
Prove and extend
Start with one high-value use case, prove the answers improve, then extend the framework across more systems and more agents.
Summary & benefits
- Copilot answers grounded in your whole estate, not just Microsoft 365
- Delivered no-code first, faster to stand up and easier for your team to own
- Permission-aware by design, nothing surfaces beyond a user’s access
- Extends Work IQ without re-platforming the systems you already run
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Get in touch
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